Effective Date: 21/07/2025
Introduction
1.1. HealthSpring Diagnostics (“we,” “us,” “our”) is committed to protecting your privacy and personal information. This Privacy Policy details how we collect, use, disclose, and safeguard your personal data when you use our services or website.
Information We Collect
2.1. We may collect the following types of information:
a) Personal Information: Name, address, phone number, email address, date of birth, gender, and government-issued identification.
b) Medical Information: Medical history, symptoms, referring doctor’s details, test requests, diagnostic reports, and other health-related data.
c) Payment Information: Credit/debit card details, billing address, and other financial information for processing payments.
d) Technical Information: IP address, browser type, and usage data when you access our website.
How We Collect Information
3.1. We collect information directly from you when you register, book a test, or provide it at our centers.
3.2. We may receive information from your healthcare provider or referring physician.
3.3. We automatically collect technical data when you interact with our website.
How We Use Your Information
4.1. We use your information for the following purposes:
a) To provide and manage our diagnostic services.
b) To process payments and manage your account.
c) To communicate test results to you or your authorized healthcare provider.
d) To respond to your inquiries and provide customer support.
e) To comply with legal and regulatory requirements.
f) To improve our services and website experience.
Data Sharing and Disclosure
5.1. We do not sell your personal information. We may share your data with:
a) Your referring doctor or authorized healthcare professionals.
b) Third-party service providers who assist with our operations (e.g., IT support, payment processing), under strict confidentiality agreements.
c) Government authorities or law enforcement officials, as required by law.
Data Security
6.1. We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction. However, no system is completely secure.
Data Retention
7.1. We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and operational requirements.
Your Rights
8.1. You have the right to access, correct, or request the deletion of your personal information, subject to legal limitations. To exercise these rights, please contact us.
Changes to this Privacy Policy
9.1. We may update this Privacy Policy periodically. We will post any changes on our website and indicate the date of the latest revision. Your continued use of our services after such changes constitutes your acceptance of the new policy.
Contact Information
10.1. For any questions or concerns about this Privacy Policy, please contact us at:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Address]
Governing Law
11.1. This Privacy Policy is governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts in Pune.
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